Claim Management

We handle, process and file all agent and passengers claims, e.g. claims for delayed or cancelled flights, lost and damaged baggage, stolen items, ADMs, credit cards etc.

Enquiries of passengers and agents are send to our office where all claims are handled on behalf of the airline.

The communication and clarification with passengers and agents are accomplished through our well-trained, highly qualified specialists.

Through our many years of experience in claims-handling for major airlines, we provide these services with optimised and standardised workflow, large flexibility in processing and state-of-art technologies.

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Claim Management