Refunds Audit
Through our Refunds Audit Service, we support our customers to increase revenue
via checking all refunded documents and debiting the errors and frauds back to the
agents. All unused ticket coupons, resulting in ticket cancellations or downgrades,
are checked. The correctness of refund fees and penalties are audited as well as
if tickets are refunded but not accounted, if the original issued document is from
other carrier etc.
The Refund Audit is accomplished highly automated through precise software systems.
Therefore a highly accurate audit with fastest results is executed. All cancellation,
full refunds and partial refunds are balanced via the database with stored airlines
fees, rules and conditions. All automatically located errors are reviewed by our
professional specialists and the results are debited to the agents via ADM. Before
issue of ADMs, checking against default agencies is performed.
Our standard sales audit procedures can be easily adapted to each and every airline’s
specific requirements. Also quick data exchange and integration with airlines internal
software systems are possible through state-of-art XML-interfaces.
The results of the refunds audits are easy accessible through an exclusive internet
portal. Comprehensive and customized audit reports and statistics support airlines
management in decision making, market and fraud analysis. Detailed information is
analysed about agents’ behaviour, the most common mistakes, recovery levels, historical
trends, problem areas sorted by agent, error reasons, destinations etc.
Through our market leading automated refunds audit solution, your benefits are:
- quick and accurate audit results
- increased cash flows
- reduction of internal process costs
- revenue protection
- enforcing business discipline among travel agents
- high level of flexibility in audit requirements
- easy interfacing with airlines internal software systems
- no initial investments are necessary
- an inspiring investment/revenue recovery ratio
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Refunds Audit